Shipping policy
SHIPPING POLICY
Shipping Locations
We ship to the United Kingdom and internationally. Shipping costs are calculated at checkout based on your delivery location and order details.
Processing Time
Processing time varies by product and typically takes 3-5 business days. Orders are processed Monday through Friday, excluding bank holidays. You will receive a confirmation email with tracking information once your order has been dispatched.
Delivery Timeframes
- UK Orders: 3-5 business days after dispatch
- International Orders: 5-10 business days after dispatch
Please note that delivery times are estimates and may vary during peak periods or due to circumstances beyond our control.
Shipping Carriers
We primarily use Royal Mail and DPD for our shipments. All orders include tracking numbers so you can monitor your delivery progress.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address, order weight, and chosen shipping method. The exact cost will be displayed before you complete your purchase.
International Orders - Duties and Taxes
For international orders, all applicable customs duties and import taxes are calculated and collected at checkout. This means you won't have to pay any additional fees upon delivery - the price you see at checkout is the final price you pay.
Order Tracking
Once your order ships, you'll receive an email with a tracking number. You can use this to monitor your shipment's progress and estimated delivery date.
Lost or Delayed Shipments
If your order hasn't arrived within the expected timeframe, please contact us with your order number and we'll investigate with the carrier. For lost shipments, we'll work with you to resolve the issue promptly.
Contact Us
If you have any questions about shipping, please contact us at contact@spaceenlightenment